You may decide at your own discretion whether to provide your personal data or information but your failure in providing such the same will cause us to be unable to process your enquiries. Any personal data or information provided by you or collected by us during the live chat, is collected, used and retained, all in accordance with the requirements of the Personal Data (Privacy) Ordinance and the Privacy Policy Statement of PCCW Media Limited (which can be viewed at ) for the purposes of processing and handling your enquiries and service subscriptions, general customer service and quality management. To facilitate our handling of your enquiries, your personal data or information may be required and your conversation with us through the live chat will be recorded. If you have logged into your account when using this Live Chat, please ensure you logout from your account immediately after every Live Chat session for security reasons.
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